You can contact us at any time! Our care managers are available 24 hours a day, seven days a week, 365 days a year.

Right at Home supports communities across Australia through a network of 60 locally owned and operated home care offices, a number that continues to grow. Our owners and care managers are committed to making a tangible, positive impact in their neighbourhoods. They not only operate as trusted local home care service providers but also serve as key local employers, all working towards the mission of 'improving the quality of life for those they serve™'.

Our caregivers are carefully selected and then matched to clients to ensure the best possible relationships and outcomes. Once a caregiver and client are matched, we provide an extensive orientation on the client's needs to the caregiver.

We prioritise your relationship with your caregivers. If you are unsatisfied with a particular caregiver, all it takes is a phone call. We can custom match another caregiver to you at any time. Their schedule is designed around your needs and preferences, not ours.

Once a care team has been designated to you, we aim to maintain that team so that you see familiar faces and know who to expect in your home. If your regular carer cannot attend the shift, we will keep you informed and do our best to find a replacement staff member to perform the service at a suitable time for you.

We carry all necessary liability coverage so that all of our clients and their families are fully protected. We are insured and cover all employer-related expenses, including the security of work cover.

Our staff are carefully selected, highly trained, and passionate about their jobs. They are supervised by care managers who collaborate on tailored care plans that are regularly reviewed as your needs change. 

Our six-monthly client feedback surveys show that 93% of our clients rate Right at Home as excellent and 7% as good. With our Right at Home ‘quality client journey model’ that sees clients introduced to their caregiver by care managers and are visited every quarter for a supervisory check, there is plenty of opportunity for oversight, feedback, and adjustments to suit you.

Our transparency is aimed at providing you with premium, value-for-money services with no complicated fee structure. This continues under the Support at Home Program, and our hourly pricing provides quality care at a competitive rate. With twice yearly feedback surveys, and quarterly face-to-face supervisory visits, our clients have lots of opportunities to provide feedback directly to our care management teams. It’s all about you!

Right at Home achieves its mission to improve the quality of life for those we serve by choosing the Right People™ to deliver the Right Services™ with the Right Approach™. Our franchise owners and staff have an unwavering belief in Right at Home’s core values of approachability, accountability, authenticity, collaboration, and integrity.